Blueprints for exponential growth and becoming a Center of Excellence
A regional operations center for an international travel company was growing exponentially. With this growth, came the challenge to raise it’s operational performance in a larger more complex environment while also retaining its family-like organizational cultural. As one of several OD consultants from the Pepperdine University’s MSOD program, John was called to design and facilitate an Appreciative Inquiry workshop to support strategy planning for the company’s operations lead team. As the assignment was carried out in the regional operations center in San Jose, Costa Rica, the workshop was conducted in both English and Spanish. The effort resulted in an implementation plan for leaders that outlined the procedures, processes, and management practices required to drive and sustain the growth.